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Tell me about a time when you had to manage a difficult customer.

Questions like this are often asked at Amazon to assess a candidate's fit with Amazon's Leadership Principles.

Interview experiences

7 shared
Scale AI · 4 months ago
"A thorough, well-structured process: recruiter screen, hiring manager screen, a take-home case, a virtual onsite of four rounds (product sense, bar raiser/culture, technical execution, ML fundamentals), and a final conversation with a senior product leader. The interviewers were friendly, engaged and clearly hands-on practitioners. Each round probed a different angle, so you get to show range. The recruiting team was responsive and gave candid feedback mid-process, which I appreciated. What didn't go as well was logistics near the end. A late-stage round was cancelled at short notice and rerouted to a different interviewer, who treated it like an early screen, so I wasn't sure what was left. With interviewers across time zones, some slots also fell late in my evening. I didn't get an offer. Looking back, the gap was answer length and audience awareness in the senior rounds, not technical depth."
Product Manager · Senior / L5
Apple · 7 months ago
"9 rounds of interviews total. The process was very long but relatively easy compare with other FAANG companies. Mostly focus on behavioral."
Technical Program Manager · Senior / L5
Apple · a year ago
"the process is very smooth, everyone is very helpful and nice. the questions were straightforward and not too hard"
Sales Representative · Entry Level / L3
Stripe · 2 years ago
"The process was smooth, and the HR team was friendly. During the behavioral interview, the interviewer asked me two main questions and then followed up with additional questions based on my answers."
Forward Deployed Engineer
Microsoft · 2 years ago
"There were 2 rounds. 1 30 min interview and one the final interview with 4 different people. They were all very friendly"
Technical Program Manager · Intern
Bloomberg · 2 years ago
"The process was pretty straightforward. Interviews were primarily focused on behavioural types of questions and my past work experience. I had a list of STAR stories prepared."
Product Manager · Senior / L5
Atlassian · 2 years ago
"The process was clear and transparent. I knew who I needed to speak with next and what the process was going to be like"
Product Manager · Principal / Director / L8+

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