# Support and FAQ — Aced (formerly Exponent) Aced (formerly Exponent) publishes a public search API over its indexed pages; the guide is at https://www.aced.io/agents/agent-access. Source: https://www.aced.io/support Source observed: 2026-11-04T21:34:30.389Z Last checked: 2026-11-04T21:34:30.389+00:00 Indexed: 2026-11-05T01:52:27.516+00:00 --- # Frequently Asked Questions We help candidates prepare for technology and investment-banking interviews through courses, practice resources, peer mock interviews, and coaching. This FAQ explains our membership, account support, interview coaching, negotiation coaching, career coaching, refunds, and scheduling policies. ## Membership ### What is included in the membership? An Aced membership includes: - Exclusive access to all course content - Unlimited peer mock interviews - Access to our members-only Discord community - Detailed lessons, guides, videos, and frameworks in our courses All courses include free lessons. Browse our courses. ### What is included in the Aced Discord community? The Aced Discord is a private community of thousands of Aced members. Members can find current interview information and recent interview experiences shared by other candidates. After becoming a member, select **Community** in the sidebar to join. ### How can I create an alias instead of using my real name? Open the [account page](https://www.aced.io/account), select **Edit Profile**, and enable the option to go anonymous and choose a username. ### How can I unlink my Google or Facebook account? Open the [account page](https://www.aced.io/account). If you originally signed up with Google or Facebook, you must set a new password before changing your email. ### Can support assist with career questions or job advice? Our support team handles account and service-related issues. For more in-depth advice, use our [coaching](https://www.aced.io/coaching) services. ### When can I expect a support response? Our business hours are Monday through Thursday, 8 AM–8 PM PT. We aim to respond within 2 business days. ### How can I delete my Aced account? You can delete your account from the [account page](https://www.aced.io/account). Before deletion, you must cancel any auto-renewing subscriptions, set a password, and enter that password for security. Deleting your account removes access to subscriptions and coaching credits. ### What is the refund policy? If you are dissatisfied with your membership, contact us. We offer full refunds within 5 days of purchase. ### What is the renewal policy? Memberships renew automatically. You can cancel your plan at any time before its renewal date from the [account page](https://www.aced.io/account). ### I have another membership question Email [support@aced.io](mailto:support@aced.io). ## Coaching ### How does interviewing coaching work? Interview coaching is a core part of our interview-preparation offering. Alongside self-study and mock interviews, our expert coaches provide feedback to improve your interview presence, refine your responses, and identify pitfalls. Most students book 3–5 sessions. ### What is included in a personalized coaching session? Each session lasts 60 minutes. Before and during the session, you discuss your goals with your coach, who customizes the session around your improvement areas. During and after the session, you receive detailed feedback and guidance. Sessions may include designing and specifying a product together, mini-brainstorm exercises, or collaborative product-strategy sessions. ### Who are our coaches? Our coaches are experienced product managers, engineers, and industry experts whom we hand-pick and vet. Coaches are rigorously selected, and you can review each coach's full profile before booking. ### How does negotiation coaching work? Our negotiation coaching package is designed to help you improve your job-offer negotiations. It includes unlimited time and meeting sessions with a trained negotiation coach. The coach uses our in-house salary-information dataset and provides strategies and tactics for pursuing a higher salary. Ongoing support and guidance are included. ### What is the difference between the negotiation package and the one-hour session? The negotiation package is our full-service offering and includes unlimited time and meeting sessions. If you need a brief consultation, you can instead book a one-hour session to discuss your offer details. ### What is the money-back guarantee? The negotiation coaching package—not the one-hour sessions—is guaranteed to increase your offer. If it does not, we will give you your money back. ### What is the difference between salary and total compensation? Salary is the money an employee receives on an annual or hourly basis. Total compensation includes salary plus monetary and non-monetary benefits such as bonuses, stock options, health insurance, retirement plans, and other perks. ### Can I negotiate my job offer? Every offer and company is different. Offers from large technology companies may provide opportunities to negotiate salary or stock options, while startup compensation and equity vary by industry and role. A negotiation coach can help identify which parts of an offer may be negotiable. ### What will I learn in a negotiation coaching session? In a one-hour call, you learn the basics of negotiating a technology job offer, including how to understand your worth, research achievable salaries, and ask for what you deserve in follow-up calls and emails with recruiters or hiring managers. This applies to FAANG+ and startup roles and to junior and senior candidates. ### Who are our negotiation coaches? Our negotiation coaches are experienced director-level talent professionals who have helped top-tier technology companies determine salary benchmarks and negotiate with candidates. We rigorously select our coaches, and you can review their full profiles before booking. ### How does career coaching work? Our career coaching services help you advance in your technology career and improve job performance. Your coach helps identify career goals and create a plan, including strategies for better performance and career advancement, with ongoing support and guidance. ### Do unused sessions expire? Unused sessions never expire. They can be redeemed for any type of 60-minute coaching session. ### Can I get a refund for unused sessions? Unused sessions are eligible for a refund within six months of purchase. Refunds for unused sessions in multi-session packs do not include the multi-session discount. We calculate the refund using the face value of a session, inclusive of promotions, or the next closest pricing option. For example, if you purchase a five-session pack and use three sessions, we refund the price difference between the five-session pack and the three-session pack. For questions, email [support@aced.io](mailto:support@aced.io). ### Does coaching work in all time zones? Yes. We have coaches who can serve any time zone. You can preview each coach's upcoming availability on their profile page. ### I need coaching as soon as possible Preview upcoming availability on each coach's profile page. ### Does a coaching purchase include membership? No. Purchasing a coaching session does not include an Aced membership. ### What if my booked coach cannot take my session? Your purchase is not tied to one coach. If your coach cannot take the session or you cannot find a suitable time, you may book with another coach at any time. You can also email [support@aced.io](mailto:support@aced.io) for a refund of the unused session. ### What if I need to cancel or miss my session? Please reschedule or cancel at least 24 hours in advance out of consideration for our coaches. A missed session, or a cancellation or rescheduling within 24 hours, counts as a used session. ### I have another coaching question Email [support@aced.io](mailto:support@aced.io). ## Contact [Contact support](mailto:support@aced.io) We also offer interview courses, interview guides, interview experiences, interview questions, practice, job boards, job referrals, and coaching for areas including product management, software engineering, forward-deployed engineering, engineering management, system design, data science, machine learning, data engineering, AI engineering, investment banking, product analytics, security engineering, and security analysis. A banner promotes the [complete investment banking interview prep course](https://www.aced.io/courses/investment-banking?src=banner). --- [Read this page’s summary](https://www.aced.io/agents/api/public/v1/page-tldr?url=https%3A%2F%2Fwww.aced.io%2Fsupport&trace=t_679ff9ab98f3) ## Ask a follow-up about this page Need a more specific answer? Ask the exact question you have. It returns a fresh, cited answer from Aced (formerly Exponent)’s knowledge base. No account or API key required. Open this URL with your own question, URL-encoded. Include your question in q. All research inputs are optional; no account or setup. `GET https://www.aced.io/agents/agent/faq?q={question}&trace=t_679ff9ab98f3` [Tool guide and examples](https://www.aced.io/agents/agent-access) · [OpenAPI](https://www.aced.io/agents/api/public/v1/openapi.json) · [Page TLDR form](https://www.aced.io/agents/agent-tools/page-tldr?url=https%3A%2F%2Fwww.aced.io%2Fsupport). Opening a form does not execute a tool.